Política de envío
Last updated: August 20, 2026
At CalmCowl, we want your order to reach you as smoothly as possible. This Shipping Policy explains how and when we process and deliver your order. By placing an order with us, you agree to the terms below.
Order Processing
Orders are processed within 1–3 business days after your order is placed. Business days are Monday to Friday, excluding weekends and public holidays. Orders placed on a weekend or holiday will begin processing the next business day.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.
Shipping Times
Estimated delivery times after processing are as follows:
- United States & Canada: 4–7 business days after processing.
- Australia & New Zealand: 4–7 business days after processing, though delivery may take an additional 3–4 business days in some cases.
Total estimated time from order to delivery is therefore approximately 5–10 business days, and slightly longer for some orders to Australia and New Zealand.
Please note that all delivery times are estimates only and are not guaranteed. Delivery times may be affected by factors outside our control, including carrier delays, customs processing, weather, high-demand periods, and other events beyond our reasonable control. We are not responsible for delays caused by such factors.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Orders of two (2) or more items qualify for free shipping. Single-item orders may be subject to a shipping fee, which will be shown at checkout.
Customs, Duties & Taxes
In most cases, no additional customs fees, import duties, or taxes will apply to your order. However, depending on your country's regulations, your order may occasionally be subject to import duties, taxes, or customs charges once it reaches your destination. Any such charges are the responsibility of the customer and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount. If you refuse a shipment due to customs charges, any return shipping costs or fees incurred may be deducted from your refund. Please contact your local customs office for more information if you have questions before ordering.
Tracking Your Order
Once your order ships, we will send you tracking information by email where available. Please allow a short time for the tracking status to update after dispatch. If you do not receive tracking information within a reasonable time, contact us at calmcowl.store@gmail.com.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for any additional shipping costs to resend it. If you notice an error in your address, contact us immediately at calmcowl.store@gmail.com and we will do our best to correct it before the order is dispatched.
Lost, Stolen, or Delayed Packages
Once we hand your order to the carrier, title and risk of loss pass to you. We are not liable for packages that are lost, stolen, or delayed by the carrier after dispatch. However, we want you to receive your order, so if your package appears lost or significantly delayed, please contact us at calmcowl.store@gmail.com and we will do our best to help you locate it or find a solution.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately at calmcowl.store@gmail.com if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and make it right. Please refer to our Refund & Return Policy for more information.
Your Consumer Rights
Nothing in this Shipping Policy limits or excludes any mandatory statutory rights you may have as a consumer under the applicable laws of your country of residence, including, where applicable, consumer guarantee and delivery rights in Australia, New Zealand, Canada, the United States, and the European Union.
Contact
If you have any questions about your shipment or this Shipping Policy, please contact us at:
CalmCowl
Email: calmcowl.store@gmail.com
Granada 10, 12200 Onda, Castellón, Spain
VAT: ES54281131G