Política de reembolso

REFUND & RETURN POLICY

We want you and your dog to love CalmCowl. If something isn't right, we're here to help.

30-DAY SATISFACTION GUARANTEE

We stand behind our product with a 30-day money-back guarantee. You have 30 days after receiving your item to request a refund if you're not satisfied.

Because CalmCowl is designed to be tried on your dog, you're welcome to test it — go ahead and see how your dog responds. If it's not the right fit for you both, you can still request a refund within 30 days, even if it has been worn.

To be eligible, the item must not be damaged, broken, or excessively worn through misuse. Normal use while testing is completely fine; a product returned torn, soiled beyond normal use, or intentionally damaged may not qualify.

HOW TO REQUEST A REFUND OR RETURN

To start a return or request your refund, contact us at calmcowl.store@gmail.com with your order number and the reason for your request. Returns will not be accepted without first requesting one by email.

If your return is approved, we'll send you instructions on how and where to send your package. Please do not send items back before contacting us.

Return shipping costs are the responsibility of the customer, unless the item was defective, damaged, or incorrect.

DAMAGES & ISSUES

Please inspect your order as soon as you receive it and contact us immediately at calmcowl.store@gmail.com if the item is defective, damaged, or if you received the wrong product. We'll assess the issue and make it right — at no cost to you.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in a resalable condition — not broken or damaged — and you'll need proof of purchase.

REFUNDS

We'll notify you once we've received and reviewed your request, and let you know whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at calmcowl.store@gmail.com.

CONTACT

For any questions about refunds or returns, reach us at calmcowl.store@gmail.com.